Terms of Service
Last updated July 9, 2026
The service
GoodFaith CT is record-keeping and document-preparation software for contractors subject to Connecticut public works contract compliance requirements. We provide tools to log outreach, store evidence, and generate compliance documents — including supporting evidence packets and the official CHRO form templates (public government forms) completed with your records. The service is operated by GoodFaith CT ("we," "us").
Agreement, eligibility, and authority
By creating an account or using the service you agree to these terms. You must be at least 18 years old. If you use the service on behalf of a company, you represent that you have authority to bind that company, and "you" includes the company.
Not legal advice, not a government service
GoodFaith CT is not affiliated with the Connecticut Commission on Human Rights and Opportunities or any government agency, and completing the official public form templates implies no CHRO endorsement. Nothing in the product constitutes legal advice. You are responsible for the accuracy of the records you enter, for reviewing every response on any generated document, for signing where signatures are required, for filing with the appropriate authorities, and for your own compliance with applicable law. Consult an attorney for legal questions.
Your account
Keep your credentials secure and your account information accurate. You are responsible for activity under your account. Notify us promptly at [email protected] if you suspect unauthorized access.
Your data
You own the records and files you upload. You grant us a limited license to host, process, back up, and display them — only as needed to operate the service for you. We store them so you can meet retention obligations; you can export them at any time. If you cancel, per-project purchases keep their project vaults accessible.
Our intellectual property
The service, including its software, design, and content we provide (excluding your data), belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service for your business while these terms are in effect. You may not copy, resell, or reverse-engineer the service except as permitted by law.
Acceptable use
You agree not to:
- use the service to violate any law or third-party right;
- enter records you know to be false or misleading — the product exists to document what actually happened;
- probe, disrupt, or overload the service, or access another customer's data;
- share one account across multiple companies to avoid fees.
Payments, subscriptions, and automatic renewal
Payments are processed by Stripe; we never store your card details.
- Per-project unlock — $179 one-time. Unlocks packet exports and audit bundles for a single project, permanently.
- Unlimited plan — $89 per month. This subscription renews automatically each month, and your payment method is charged $89 (plus any applicable taxes) at the start of each billing period, until you cancel. If we change the price, we will notify you by email at least 30 days before the new price takes effect, and you may cancel before it applies.
- How to cancel. Cancel anytime in the app via Billing → Manage subscription (the Stripe-hosted portal) or by emailing [email protected]. Cancellation takes effect at the end of the current billing period; you keep access through the period you have paid for. No further charges are made after cancellation takes effect.
Refunds
- Per-project purchases are refundable within 14 days of purchase if you have not generated any export for that project (evidence packet, official filing set, companion document, or audit bundle); once an export has been generated, the purchase is non-refundable.
- Subscription fees are not refunded or prorated for partial billing periods, except where required by law. Cancelling stops future charges.
- To request a refund, email [email protected].
Termination
You may close your account at any time. We may suspend or terminate your access if you materially breach these terms, fail to pay fees when due, or use the service unlawfully — where practical, we will notify you and give you a chance to cure first. After termination we will provide a reasonable opportunity to export your records, consistent with the retention practices described in our Privacy Policy.
Disclaimer of warranties
The service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any document it generates will satisfy any government requirement.
Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, and our total liability is limited to the amounts you paid us in the twelve months preceding the claim. We are not liable for compliance outcomes, including audit findings, withheld payments, or disqualification.
Indemnification
You will defend and hold us harmless from claims arising out of your data, your use of the service in violation of these terms, or your violation of law — except to the extent caused by our own breach of these terms.
Governing law and disputes
These terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Connecticut, and both parties consent to their jurisdiction. Before filing, both parties agree to attempt to resolve any dispute by contacting the other party first.
Changes to these terms
We may update these terms as the service evolves. For material changes we will notify you by email or an in-app notice at least 14 days before they take effect; continuing to use the service after that date constitutes acceptance. The "Last updated" date above always reflects the current version.
General
If any provision of these terms is found unenforceable, the rest remain in effect. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These terms, together with the Privacy Policy, are the entire agreement between us regarding the service. Our failure to enforce a provision is not a waiver.